Freshservice integration settings

Freshservice is a cloud based help desk software. When integrated with the ADManager Plus plugin, it is capable of empowering help desk technicians to perform critical Identity and access management tasks like creating, deleting, enabling, disabling or unlocking a user account, and resetting passwords, right from their Freshservice console.

Steps to configure FreshService integration in ADManager Plus:

• Logon to ADmanager Plus.
• Navigate to Admin → System Settings → Integrations.
• Under ITSM/Help Desk Tools, click on Freshservice.

Steps to configure the ADManager Plus plugin in Freshservice

Before getting started,

• If you haven't deployed ADManager Plus yet, download and install it here. Read more about this here
• If you're an existing user, ensure that you've updated ADManager Plus to the latest version. The integration with Freshservice is supported by versions 7064 and above.
• For establishing a secure communication between ADManager Plus and Freshservice, ensure that the host name of ADManager Plus server holds a valid SSL certificate signed by trusted Certificate Authority (CA).
• Logon to Freshservice as the admin.
• Install the ADManager Plus plugin.
• To establish a secure communication between ADManager Plus and Freshservice, ensure that the ADManager Plus server has a valid SSL certificate signed by a trusted Certificate Authority (CA).
• Enter the ADManager Plus URL and click Next.
  Note: The entered URL should be a Fully Qualified Domain Name(FQDN)
• Enter the help desk technician's credentials like Username, Password and Domain. Click Finish.

Actions supported:

• User provisioning
• Enable or disable user accounts
• Reset passwords
• Unlock user accounts
• User de provisioning