Modifying Help Desk Technicians

As and when needed, help desk technicians configured in ADManager Plus can be modified to suit the needs of your organization. You can add or remove roles assigned to them, modify their administrative boundaries (domains/OUs) and assign or remove account creation and modification templates delegated to them.

Based on the requirement, you can

• Modify a single help desk technician.
• Modify help desk technicians in bulk.

Modifying a single help desk technician

1. Click the Delegation tab.
2. Click the Help desk technicians link.
3. From the list of help desk technicians available, locate the one that you wish to modify.
4. Click the  icon placed in the action column of the technician to be modified.
5. In the modify help desk technician page, click the Edit icon next to the help desk technician's name and enter a unique Email address and description. Select the domains that you want the technician to manage.
6. If you wish to restrict the technicians rights to specific OUs in the delegated domains, select the desired OUs using the Add OUs link.
7. For each domain, select the relevant roles that you wish to delegate to the technician.
8. Assign appropriate templates to the technician by clicking the select linklocated under assign templates.
9. In the Select Template pop up window, set any template as the default one, for this technician in this domain, by clicking the action icon adjacent to the template name.
10. Specify the file servers for which this technician can manage the permissions, using the add/remove file servers link located beside the Select file servers field.
11. Click on file servers to view and select the shared folders if you wish to delegate them.
12. Specify the AD groups that this technician can manage using the add/remove link located beside the visible groups field.
13. Select the impersonate as admin option if you wish to grant admin permissions to the users.
14. Click Save Changes.

Bulk modification of help desk technicians

This option allows you to modify the settings - the roles, administrative boundaries (domains/OUs/groups) and account provisioning/re-provisioning templates - of multiple help desk technicians at once. Further, while modifying the help desk technicians, you can choose to either append to the existing configurations or replace the existing one with new settings.

To bulk modify help desk technicians,

1. Click the Delegation tab.
2. Click the Help desk technicians link.
3. From the list of help desk technicians available, select all the technicians that you wish to modify.
4. Click the bulk edit technicians button located below the help desk technicians list.
5. In the bulk edit technicians page, click the edit icon located beside the Selected Technicians field, if you wish to edit the list of technicians that you have selected for modification.
6. Select the required domain.
7. Add the desired OUs, roles and templates by clicking the edit icons placed beside the corresponding fields.
8. Click the Update button to save the changes.
9. Assign appropriate templates to the technician using the add/edit templates link.
10. Specify the AD groups that this technician can manage using the add/remove link located beside the visible groups field.
11. Click Save Changes.

Note: If the 'append' option (in the link located above the OUs, Roles and Templates field,) or the 'Replace the existing settings for this domain' option is selected, if you do not choose any value for the OUs, Roles and Templates, all the existing settings of the technicians will be removed, and they will not be able to perform any task/role in the selected domain.